My Hazelview allows you to submit maintenance requests, review your personal account & payment details, view upcoming resident events, and receive building wide notices.
At Hazelview Properties, we create value for people & places. We respect the individuals who choose to call our properties home and are dedicated to protecting their rights.
With over 20 years of property management experience, we've developed clear processes and policies that outline our commitment to respectful interactions with residents. Below, you'll find the Hazelview Properties Resident Bill of Rights, which reflects our commitment to ensuring that residents are treated fairly, respectfully, and with dignity.
This Bill of Rights remains subject to the rights of residents under applicable laws in Canada.
Hazelview Properties abides by human rights law. We do not discriminate in the application process or in the delivery of service to any prospective or current resident based on any prohibited or protected ground for discrimination under applicable human rights law.
Mutual respect is a cornerstone value, and we pledge to treat residents with honesty, fairness, and dignity in every interaction. We firmly believe that all disputes can be settled amicably through rational discourse. Just as we extend respect to you, we expect our employees to receive the same treatment. Any form of violence or harassment, whether from our team members or residents, is unequivocally unacceptable. Our aim is for you to enjoy your living space, and ensuring our team members feel valued and respected in their work environment.
We recognize the importance of providing essential services to our residents, including heating, hot and cold water, and electricity. Your rental agreement outlines your right to access these services, which may also be contingent on keeping your accounts in good standing.
Please note that these services are often billed by third-party providers, who are also required to comply with applicable laws regarding service access. Additionally, you have the right to expect general property maintenance and waste removal services.
Occasionally, we may need to temporarily shut off these services for maintenance, repairs, or emergencies. In such cases, we do our best to ensure residents are informed well in advance through various channels, including our Resident Portal, door-to-door notices (where applicable), and community boards.
Our Resident Portal provides one avenue for us to communicate or report any issues with essential services. In cases of ongoing or emergency situations, you will receive timely notifications via email through the Resident Portal. If you experience a disruption in essential services outside of regular business hours and haven't received prior communication, you can reach our after-hours emergency line by calling 1-855-722-9967. Your comfort and well-being are our top priorities, and we're here to ensure you have uninterrupted access to essential amenities.
We highly value residents' privacy, encompassing both physical and data privacy. We may enter your suite only for specific reasons: repairs, inspections, showings to prospective tenants, emergencies, or other lawful purposes. Except in emergencies, where immediate entry may be necessary, we commit to providing you with at least 24 hours' notice before entering your home, or longer if required by law. Your identity and data are safeguarded by reasonable measures, please refer to our privacy policy on our website for more information.
We understand that stability and comfort are important for residents. As long as you're in good standing with us you have the legal right to remain in your Hazelview suite until you decide it's time to move.
We believe in fairness and transparency, so eviction or requests to leave will only occur for reasons outlined in the Section below “Right to Fair Legal Proceedings in Eviction." Your peace of mind is our priority, and we're here to ensure you feel secure in your home.
Transparency is key when it comes to rent adjustments. We make sure you receive proper advance notice of any changes, clearly outlining the reasons behind the adjustment, the new amount, and the effective date. We will issue notice within the required time frame and on the prescribed forms. It's important to us that you understand the details, so we present the information in clear, easy-to-understand language.
Rest assured; we adhere to all legislative guidelines when issuing rent increase notices. We encourage residents to familiarize themselves with the rules and regulations applicable in their province. Your understanding and peace of mind matter to us, and we're committed to keeping you informed every step of the way.
We’re committed to fostering strong resident relations through our Resident Relations team. Managed internally, this team assists residents who may not feel adequately supported by our property management team. If you've submitted a work order and haven't received a response or satisfactory resolution, you can escalate your concern through [email protected]. Senior operations and customer experience management will then take appropriate steps to address your issue promptly and effectively. Your satisfaction is our priority, and we're here to ensure your concerns are addressed with care and diligence.
We believe in empowering residents to make the best choices for their needs. That's why we don't dictate which tenant insurance provider you must choose. While maintaining tenant insurance and ensuring it is always in good standing is a mandatory part of your lease agreement, the choice of insurer is entirely yours. If you require assistance in finding an insurer, please contact your building team and they may be able to assist.
Tenant insurance is crucial in safeguarding your belongings and providing financial protection in emergencies like fires, water damage, or theft. It can cover the cost of replacing your belongings, offer alternative housing, and handle necessary expenses, including liability if you're responsible for damages.
We respect your freedom to select the insurance policy that suits you best, both in terms of coverage and cost. Your peace of mind matters to us, and we're here to support you in making informed decisions about protecting your home and belongings.
We're committed to acting in good faith and ensuring that renovictions, where tenants are unjustly evicted under the guise of renovations, do not occur within our communities.
Evictions or requests to leave will only be made for reasons outlined below. Your security and peace of mind matter to us, and we're dedicated to upholding your rights as a valued member of our community.
Residents will generally only be evicted or asked to leave their home for the following reasons (subject to the laws applicable in the province where the resident resides):
- breach of the tenancy agreement (example: failure to pay rent) or other obligations under the laws applicable in the province where the resident resides;
- violence or harassment of staff or fellow residents;
- illegal conduct;
- safety concerns;
- destruction or significant damage to the resident’s home or property in which it is situated;
- major structural repairs, demolition or conversion;
- if the term of the tenancy expires and is not renewed;
- or if required or permitted by applicable law.
We understand that disputes may arise between residents and housing providers. If you find yourself in breach of your rental obligations, you have the right to be heard by the relevant regulatory body in your province.
We're committed to handling these matters with fairness and reasonableness. Our preference is always to resolve disputes directly with residents before legal proceedings become necessary. Your satisfaction and well-being are our top priorities, and we're here to work together toward amicable resolutions.
We have several ways that residents can provide feedback.
These include:
Contacting your building team:
- Contact information is posted in common areas and includes a phone number and email address.
After-Hours Emergency Contact:
- In case of after-hours emergencies or if the building office is closed, you can call our emergency line at 1-855-722-9967 for assistance. In the event of a life-threatening emergency (such as fire, smoke, accident, or injury) please dial 9-1-1 and then call the emergency line.
Resident Relations:
We’re committed to fostering strong resident relations through our Resident Relations team who you can connect with at [email protected]. If you are unable to contact your building team member, or if you would like to escalate your concern, you can reach out to our Resident Relations team to provide assistance in a timely manner.
Voice of Resident Survey:
Your feedback is important to us. Throughout the year you will receive emails from us to answer a short survey about different aspects of your experience with us. The feedback you provide is confidential and is only used in aggregate with the feedback from other residents to help us identify ways to improve the experiences of all residents in your community. In exchange for providing your feedback, you not only receive the benefit of an improved experience but also receive the chance to win prizes!
Resident Portal:
- Residents have access to the Resident MyHazelview Portal to log service issues and receive various communications.
- To register, please refer to the MyHazelview registration letter included in your welcome package which will provide you with instructions on how to register and log in. If you are missing the letter, or require any assistance, please contact your Building Team Member.
- For residents in Quebec, the resident portal is called Building Stack. Upon becoming a resident at a property in Quebec, you will receive a registration email.
Residents can access the Portal once those are obtained online at:
- RentCafe
- Building Stack (Quebec Residents)
It's important to note that this document does not alter any obligations outlined in your lease agreement, which remains a legally binding contract.
For any questions or concerns, please feel free to reach out to us at [email protected].
Your satisfaction and understanding are our priorities.